Reference

Understand Your Rights Before You Start

These terms set out what we expect from you and what you can expect from warisan128 — covering your account, wallet transactions via DANA, OVO and GoPay, and how we handle disputes.

Account Eligibility RulesDANA, OVO, GoPay Wallet TermsWithdrawal & Verification StepsAccount Suspension PolicyDispute Resolution Process
warisan128 Understand Your Rights Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — or if you believe an account action was applied incorrectly — our support team is the right first step. You can reach us through live chat inside the account dashboard, by email, or through our social messaging channel. We aim to acknowledge term-related queries within the support window and escalate unresolved cases to our compliance team.

Live Chat Open your account dashboard and tap the chat icon. Our team picks up term-related questions and account queries during active support hours.
Email Support Send your query with your registered account ID attached. Email is the preferred route for formal term disputes or written records of your request.
Social Messaging Reach us via our official social channel for quick term clarifications. For account-specific issues, always include your account reference number.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

Your account data is stored with access controls in place. We collect only what is needed to verify your identity, process wallet transactions, and maintain account records. Here is how we handle the four areas that matter most to you.

Data Handling

We collect your registration details and wallet transaction records — DANA, OVO, GoPay — for verification and account management only. Data is not sold to third parties.

Account Security

Your account is protected by password authentication and session controls. If suspicious access is detected, we lock the session and prompt re-verification before any wallet action proceeds.

Data Retention

We keep transaction and account records for as long as required by applicable rules. Once your account is closed, we retain only what we are obligated to hold and then delete the rest.

Requesting Changes

You can request a correction to your account details or ask what data we hold by contacting support with your account ID. We will respond within the timeframe our policy allows.

Common Questions About These Terms

These are the questions we get asked most often about how our terms apply to your account, your wallet activity and your rights as an account holder.

Yes. All wallet transactions — DANA, OVO and GoPay — are governed by these terms. The wallet provider's own terms also apply on their side of the transfer.

We can update terms when required, but we notify you via your account dashboard or registered email before changes take effect. Continued use means you accept the updated version.

We will notify you by email with the reason. You can contact support to request a review. Wallet balances are handled according to the dispute resolution steps outlined in the full terms.

Contact support with your account ID and a written data request. We will confirm what we hold and provide a copy within the timeframe our data retention policy sets out.

Access depends on local law and eligible regions. We assess eligibility at the account level. If your region does not permit access, the platform will not be available to you.

Reach out via live chat or email with your account reference. Our compliance team reviews disputed account actions and responds with a written outcome within the review period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.